FOR IMMEDIATE RELEASE

Ender Turing: AI Speech Analytics Redefining Call Center Efficiency

Lidiia Suslova's Ender Turing is a game-changing AI speech analytics platform revolutionizing call center productivity. With a focus on real-time monitoring and data-driven decision-making, Ender Turing empowers supervisors and managers to enhance call center performance and customer satisfaction.

The platform's real-time dashboard provides live updates on crucial call center KPIs, including call volume, average handle time, first call resolution, and customer satisfaction scores. By leveraging AI and NLP capabilities, Ender Turing offers immediate scoring of conversations, individual agent dashboards for self-training, and triggered notifications for swift issue resolution.

Utilizing a data-driven design approach, Ender Turing enables users to create and train AI models for understanding and generating human-like language. The platform's drag-and-drop interface and pre-trained models streamline the integration of AI into call center operations, resulting in a 20-fold increase in speed for scoring calls and chats.

Lidiia Suslova's dedication to user-centric design is evident in Ender Turing's intuitive UX interface, available in over 10 languages, and its ability to analyze interactions in 24 languages, providing meaningful insights from 100% of customer interactions.

Ender Turing's impact has been recognized with prestigious awards, including a Bronze A' Design Award for Interface, Interaction, and User Experience Design, cementing its position as an innovative solution that elevates call center efficiency and customer service.

-END-