FOR IMMEDIATE RELEASE

Akbank Queue Management System

Akbank Design Studio - Staff Channels has unveiled the innovative Akbank Queue Management System, revolutionizing the customer experience at their branches. The system aims to streamline and expedite customer transactions, providing a seamless and efficient process for all users. With a focus on user-centric design, the new Queue Management System is set to transform the way customers interact with the bank.

The Akbank Queue Management System offers customers the option to perform money transactions on self-service channels without the need to take a ticket, utilizing the gise extras. Additionally, users can quickly and easily obtain tickets using QR codes and NFS, ensuring a hassle-free experience.

Utilizing state-of-the-art technology, the screen designs were meticulously crafted using Sketch, with development carried out using .NET. The QMS screen boasts dimensions of 1080 x 1920 pixels, providing a visually immersive experience for users.

Incorporating a user-friendly interface, the new generation branches of Akbank have integrated gise extra machines, similar to ATMs, enabling customers to conduct most money transactions with ease. The system intelligently directs customers to the appropriate service points, prioritizing ticket allocation based on an algorithm. While the first-in-first-out method is employed, exceptions are made for customers with special needs, ensuring a personalized and inclusive experience for all.

The project, which commenced in November 2018 in Istanbul, Turkey, was successfully completed in April 2019, with a pre-launch in August 2019. Throughout the design process, the Akbank Design Studio team conducted extensive research, interviewing bank customers and analyzing usage habits to ensure the system's effectiveness and relevance.

With a commitment to delivering the best banking experience, Akbank Design Studio - Staff Channels has reimagined the customer journey, setting new standards for customer satisfaction and operational efficiency. The Queue Management System represents a significant leap forward in the evolution of the banking experience, aligning with changing customer expectations and regulatory requirements to create a smarter, more synchronized, and future-proof banking environment.

-END-